Terms of Service

These terms apply to new accounts from November 2, 2026, and to existing accounts from November 16, 2026, after notice. Until then, existing accounts are covered by the terms of July 7, 2026, from November 2 by the terms of October 18, 2026, and from November 13 by the terms of October 30, 2026. This update does not retroactively change charges or override an existing written agreement.

These terms govern your use of Cloady, a cloud application platform operated by NeptoLab LLC ("we", "us"). By creating an account or using the service you agree to them. If you use Cloady on behalf of an organization, you confirm you have authority to bind it.

Cloady lets you create workspaces, deploy applications from a catalog, a Git repository, or an upload, and run them on managed infrastructure in a region you choose for each application. A workspace's resource allocation is calculated from its applications and their configuration.

• You must provide accurate information and keep your credentials and API tokens secure.
• Sign up with an email address you control and will keep. We may refuse or close accounts created with disposable or temporary email addresses.
• You are responsible for all activity under your account and tokens.
• Each eligible workspace has a free resource threshold as published on our pricing page.
• The free tier is one per person or organization. You may have more than one account, but only one of them may use the free threshold. If several of your accounts do, we may ask you to consolidate them, require payment for the others, or stop their applications.
• You may not use Cloady from, or on behalf of anyone in, North Korea, Russia, Syria, Sudan, Iran, Cuba, Crimea, the so-called DNR and LNR, or any other place our infrastructure providers add to their list, or give anyone there access to it, and you may not use it if you or your organization is subject to government sanctions.
• We may ask you to confirm your details or verify your identity, for example when we doubt who is using an account. Reply within seven days.

• You subscribe to CPU, memory and disk per workspace, billed monthly through Stripe. The rates are published on our pricing page and apply in every region.
• What you subscribe to is the capacity your applications declare, multiplied by the scale you choose. It is not metered usage: an idle or stopped application keeps its capacity and its price.
• A workspace is free while all of its allocated resources fit the free threshold. If any resource exceeds that threshold, the entire workspace allocation is billable, not just the excess. Managed backups are charged separately when enabled. Review the displayed price before confirming a resource change.
• Increases are charged immediately and take effect once payment succeeds. Decreases take effect at your next renewal, so you keep the capacity already paid for.
• If payment fails we'll retry and notify you. Continued non-payment leads to the workspace's applications being stopped; data volumes are preserved so you can resume after payment.
• Fees are non-refundable except where required by law.

You own the code, data, and content you deploy. You grant us the rights needed to host, build, run, back up, and serve it — that's all we use them for. You are responsible for your content: that you have the rights to deploy it, and that it complies with the law and these terms. You are also responsible for securing the applications you deploy: keep their software up to date and their credentials secret.

You may authorize an assistant or API client to act on your account. Its actions are limited by the granted scope and workspace permissions, and can affect real resources. Review proposed changes, especially deletion, publication, or configuration changes. You can revoke access in account settings. AI output can be inaccurate; verify it before relying on it. Available tools can differ between integrations. Data handling is described in our Privacy Policy.

You may not use Cloady to:

• send spam, or host malware, phishing pages, spam infrastructure or pages promoted by spam;
• attack, scan, or disrupt networks or systems you don't have permission to test;
• host content that breaks German law, the law of the region where it runs or the law where you are based, including copyright, trademark, data protection and unfair competition law;
• host or link to content that is pornographic or obscene, violates public morals, incites hatred or violence, spreads extremist propaganda, violates human dignity, endangers children or young people, is fraudulent or deceptive, or is insulting or discriminatory;
• mine cryptocurrency, plot or farm proof-of-space coins such as Chia, or run programs that could disrupt servers or heavily wear their hardware or bandwidth;
• run IRC servers or Tor relays, bridges or exit nodes;
• resell the platform itself without our written agreement;
• circumvent resource limits, billing, or workspace isolation.

Resource pools are shared infrastructure — sustained abuse that degrades service for others may be throttled or stopped. We may set limits on usage, such as bandwidth; going beyond them counts as a breach unless you show it isn't.

We aim for high availability and publish live status at status.cloady.com, but the service is provided "as is" without a guaranteed service level. Maintenance, upstream provider incidents, and factors outside our control can cause interruptions. Keep independent backups of data you cannot afford to lose.

• You can delete applications or workspaces and request account deletion through support. Deleting a workspace cancels its subscription; resource decreases and billing adjustments follow the billing terms above.
• We may suspend or terminate access for material breach of these terms, legal requirement, or serious risk to the platform or other users. Where reasonable, we'll warn you first.
• We may close an account without notice if it is used from or for the places listed in section 3, or belongs to someone subject to government sanctions.
• If we receive a complaint about your application or content, we may forward it to you with a deadline to respond. If you don't respond in time, we may treat the complaint as valid and remove or block the content or the application. Content that is obviously illegal may be blocked at once; we'll tell you why.
• Deleting an application removes its workloads and data volumes. Do not rely on recovery of deleted applications. Separate backup copies follow the retention and deletion process in our Privacy Policy.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for loss of data, profits, or business. Our total liability for any claim is limited to the amount you paid us in the twelve months before the event giving rise to it. Nothing in these terms excludes liability that cannot be excluded by law.

You will hold us harmless from claims by third parties arising from your applications, your content or your breach of these terms, including claims under copyright, data protection and competition law.

We may update these terms as the service evolves. For material changes we'll notify you by email or in the dashboard at least 14 days before they take effect; continued use after that constitutes acceptance.

NeptoLab LLC · hello@cloady.com

To report illegal content or abuse on Cloady, write to that address with the link to the content. If we act on a report about your content, you can contest our decision by replying to our message.